ABTA information

For details on ABTA, “Check our ABTA membership.”

Aviation Security Charge

We also have in our prices built charges for the extra aircraft insurance and security costs, which have been levied on airlines and tour operators to the introductory price of your holiday. To the best of our knowledge, when this guide was written, the costs were GBP[10] per person; however, you should know that this price is not static and will likely change from the time of printing this guide and the time of travel. Some of these expenses are inevitable; hence, we retain the option of adjusting the amount of this charge at will. There will, of course, be changes sometimes to such, and should there be such a change, we will inform you.

Amendments

While it is our endeavor to meet all changes you wish to make after having issued the contract to you, such changes are confined to the availability of such changes and where allowed by the carrier. These changes invite a GBP30 administration fee coup, led by other charges that may come with these changes. If the travel arrangements have been issued before non-changeable special fares, we cannot change your travel arrangements. If changes are made within eight (8) weeks of departure, rates will reflect the cancellation fee scale (as below). The carrier does not always allow name or departure changes, which may be treated like cancellations and billed appropriately. In such cases, if tickets have been issued, then any alteration in a booking may entail that a ticket has to be canceled and bought all over again at the regular rates.

Behaviour

You will be refused a refund if any person in authority looks at you as unfit to travel or if you are a person who can cause other passengers inconvenience. We also reserve the right to remove you from your holiday if your behavior disturbs other passengers and guests, employees, or guests at your accommodation or your accommodation. Under these circumstances, you will not receive any refund or compensation. Further, costs caused by such behavior may even be recovered from you.

Brochure Accuracy

Even though at the time of delivery of this brochure to you, holiday sunsation deems that all particulars stated herein are true and correct, situations occur after production. For instance, all the services in a resort, like a swimming pool, gym center, etc. Likely, not all establishments in a resort may be fully operational in the early or late season. In a particular hotel, the system of offering meals in the dining area may change from waiter service to buffet service or vice versa. It can be closed for repair, and a swimming pool or air conditioning may be available on a restrictive schedule during certain moments of the day or year. Other factors, such as public holidays and religious festivities, may also impact the accessibility of percentages of resort and hotel amenities. The tourist office for the country or region of your choice should be able to supply information about such events and more. We know of any such material changes and will inform you of them when you book your holiday.

Brochure Website Room Description And Facilities

It has to be noted that the provided photographs and descriptions of hotels and resort facilities presented herein reflect the actual pictures of facilities and are provided in good faith. The respective hoteliers provide the room descriptions; sometimes, we may use the terms suite or deluxe. They are generally larger rooms with additional features; however, this does not necessarily mean that the accommodation contains more than one room. While touring, it is understood that some facilities may not be available or restricted due to hotel maintenance, unfavorable weather conditions, or any other factors that may persist seasonally, etc. All reasonable efforts have been made to ensure that all information given in this brochure is accurate as of the printing date. However, we retain the right to amend the brochure/website details pre-booking. Of course, it is also important to note that any special requests made when booking will be notified, and that can in no way be granted.

Cancellation by Holiday Sunsation

Other changes are not considered Major Changes, and we retain the right to alter your booking at any times. We have described most of these changes below and will notify you as soon as possible. Except in circumstances characterized as Force Majeure or your failure to pay the final balance, we will not cancel your booking within eight (8) days of departure. We will let you know as soon as possible if we must make a significant change. You will then have a right to demand a change of arrangement, meaning that you would accept a holiday of the same value or a refund if the holiday offered is of a lower class. If you cancel entirely, you will be entitled to a full refund and reasonable compensation calculated by reference to the holiday price net of insurance premiums, airport tax, and amendment charges.

Cancellation by Customer

In cases where the travel arrangements have been “issued” in “non-refundable” special fares, we shall not be able to refund any monies. Our suppliers may charge us other cancellation fees, which may be higher than the deposit costs, and we can recover from you. However, where such fees are applicable, holiday sunsation will communicate the same before cancellation is considered. When the ticket(s) have been purchased, the trip documents have been received, and cancellation is later made, no refund will be provided. Still, unused tickets must be surrendered back to holiday sunsation. Car insurance premiums and airport tax charges are non-refundable.

Child Safety

For those who are planning to travel with children, please inform us at the time of making the booking. The well-being of your children is our priority. However, we would like to tell you that you should not leave them alone during your holiday and should always be very careful. Passengers under 18 who intend to travel to South Africa must produce the original birth certificates. Where one parent travels with a child, the other parent must give certified written consent so that the child may travel.

Complaints Procedure

You should immediately inform holiday sunsation’s local representative of the complaint. Suppose the problem is not solved to your satisfaction. In that case, you must contact our offices within 28 days of your return to the United Kingdom. Your complaint should be made in writing to our Customer Services Department, holiday sunsation Travel (UK) Limited, 14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, telling them your booking reference number and other details. You should also emphasize writing short letters devoid of verbosity to help you state your problem and facilitate a faster response. You will understand that by not following this simple procedure, we will have been denied an opportunity to investigate the complaint and make corrections, impacting corrections and your rights under this contract.For more information feel free to email us at info@holidaysunsation.co.uk.

Conditions of Carriage

holiday sunsation admits liability for properly delivering aspects of your holiday, for which it is the operator. However, at holiday sunsation, we are accredited as an organizer for travel and holidays, and this in no way entails that we own any airline, shipping, or rail company. Depending on the mode of transport when you are traveling by air, sea, or rail, your journey may be governed by certain international Conventions like the Warsaw and Montreal Conventions for international carriage of passengers and their baggage by air; the Athens Convention for the international carriage of passengers and their luggage by sea; or COTIF for the carriage of persons and their belongings by rail as modified or enacted from time to time. You also understand that the operating carrier or transport company will apply its “Conditions of Carriage” to you on that journey. When organizing this transportation for you, we use these terms and conditions spelled out in these international conventions and those “Conditions of Carriage.” You also confirm that all terms and conditions stated in the above “Conditions of Carriage” are part of this contract between you and us as well as transport companies. Such terms are deemed to be incorporated herein by reference. It is understood that the timing of the flights can be changed. They added that any re-issue/re-validation/cancellation of the ticket shall be subject to the payment of an administrative charge. It is the traveler’s responsibility to confirm the start of the journey and reconfirm any further information, including departure and arrival at airport terminals and/or changes in departure and arrival times. Please remember that, according to VWP, passengers traveling to or via the USA/Canada will need an ESTA at least 72 hours before their journey, regardless of the purpose of their visit to the ESTA country for transit.

Supplements of Cruise & Hotels Cost incurred at the Destination

Sometimes, TIPS are charged occasionally on cruises, and port fees cannot be levied and paid on your behalf. These shall be communicated to you, and they are the charges which will be charged by the cruise company at the time of leaving. Likewise, many hotels worldwide may levy tourism fees on behalf of the city/country in which they are located. If the above are relevant, these are only paid for and charged at the hotel upon departure.

Data Protection Policy

If you do not wish any information to be disclosed, please inform your Travel Agent and us (if you have used one), and to ensure your holidays run smoothly, your Travel Agent and we will use information such as name and address, special needs, special dietary requirements, etc., We shall endeavor to apply suitable security measures to your data. However, it must be passed on to suppliers of your travel arrangements, such as airlines, hotels, and transportation companies. We may also provide it to other firms that work in the security or credit checking industries and governmental entities such as customs and immigration. Suppose your holiday is outside the European Economic Area (EEA). In that case, you will find fewer restrictions on using your personal data than in the United Kingdom. We shall only transmit information such as disability, dietary, and/or religion to those staff managing your travel itinerary. We can’t continue providing your booking if we cannot pass this information on to the relevant suppliers in the EEA or other places. By making this booking, you acknowledge the need to pass this information on to all individuals affected as it deems necessary. Data and information collected by your Travel Agent is a matter of that specific Company’s data protection policy. You have the right to obtain a copy of your information; this will be a reasonable charge. We may use this information to contact you about other products and services we offer.

Diving

Every intending scuba diving passenger will be asked to answer specific questions provided by the dive center. In case of doubt concerning fitness, the operator could request a health examination before admitting you to participate in the activities. This may lead to many extra charges being billed to you in the local currency. No refund will be granted if you fail the medical test to be allowed to carry out the diving. It is highly recommended that you only take a holiday after seeing your doctor and getting a thorough check-up.

Flights and Flight Routings

For the flights in our program, we work only with trustworthy airlines. If there are some delays or cancellations, the airline will offer refreshments, meals, and, if needed – accommodation. It should be noted that the kind of services we do not deliver at the point of departure or at the end of return to the UK. Regarding such events, any claim must be made directly to the airline. A non-stop flight means a flight with no intermediate landing with the possibility of some stops because the aircraft might need to refuel or let other passengers board or disembark. A non-stop flight is a flight whereby the aircraft moves from the starting point and gets to the final point without any interruptions. Suppose a particular flight is depicted as passing through other points. In that case, switching to another aircraft during the flight is obligatory. Circumstances also make it necessary for the airlines to change the published routing. This change may occur just before check-in or during check-in time when getting on or off the plane. Flight timings might also be altered altogether. In any case, if it happens and is possible, we will advise you as soon as we come across the change in the schedules given to us by the airlines and confirmed to us earlier.

Foreign & Commonwealth Office Travel Advice:

The Foreign & Commonwealth Office (FCO) offers travel advice for countries, covering sections on passports and visas, health, safety, and security. For more information, refer to the link: It was, and still is, genuinely appalling how some people showed such utter disregard for the lives of others. Another helpful resource that can be found on the internet is the following link: gov. uk/foreign-travel-advice

Holiday Contract

holiday sunsation will contract with you when you or your Travel Agent confirm the holiday booking. We accept the confirmation only if we issue you a confirmation invoice signifying that we have reserved your holiday. You must ensure that, in respect of the holiday shown on the invoice, it is the particular holiday you want to take. We must deliver the holiday which we have offered you. If you cancel or alter your booking later, some charges may apply for the service. If you book within seven (7) days of your departure date or if there is not enough time to send you the written confirmation, a contract between us (or your travel agent) will be made to confirm the booking. We reserve the right to refuse your booking, but We will refund any monies you have paid us in that event. Bulk or specific seating on the operating airline or in a particular hotel room location cannot be pre-allocated. In some instances, it only happens at check-in time.

Independent Travel Arrangement

We cannot take liability for any transport bookings made by clients to their airport of departure or even after they have returned to the United Kingdom.

Insurance

It is advisable to get travel insurance. Our staff is fully prepared to offer the best policy to suit your travel requirements. As a reminder, you will be asked to make your insurance premium payment along with your deposit. The insurance quotation is only valid if passengers are UK residents, under 65 years of age, and without any medical problems.

Liability

We are highly cautious regarding all holiday arrangements, offering them through reliable suppliers only. We will control how our suppliers have been performing and assess their performance based on the standards and customs of service delivered in the country. It is also essential to know that compensation will be paid if the Company fails to deliver the services that were part of what you paid for when you booked with holiday sunsation. We shall be legally responsive to the demands of personal injuries that may be occasioned by the negligence of our employees and suppliers in the discharge of their duties in their employment or contract. Liability is not accepted in the following instances:

• If you or any member of the party you are traveling with is the one to blame,
• Should the failure that led to the occurrence of the fault be linked to the third party that had no contract with the consumer?
• anything that may be considered as an extraordinary or an unforeseeable event that arose and could not have been prevented by our team.

Our responsibility to you for loss or damage which you may suffer is limited to the price of Your Holiday; however, below this: Any loss which you sustain due to the non-performance of services in the execution of Your Holiday by transport operators or hotel keepers is recoverable from the said operators or keepers in the Law of England, the country of operation of the said operators or keepers or as per any applicable Convention. Contracts, particularly regarding conditions of carriage, often reduce the risks that can be taken by those in charge of transport.

Methods of Payment

holiday sunsation can cancel the booking if the payment has not been debited. Personal/Company cheques: Cheques may also be used for payment. Cheques should be made to holiday sunsation Travel. Please note that at least ten working days must pass before your cheque can be honored before traveling. If, for any reason, the cheque is returned, we will charge a fee of GBP25. Cash: We do accept cash; however, we recommend to customers not to send the money through the post but to pay cash at our office We reserve the right to refuse a booking until we have full payment. Credit Cards: Mastercard / Visa / American Express payment options are accepted through the 3D secure payment gateway. Note that we do not accept Diners Club cards at our shop. We can only accept a third party’s credit card without proper authorization from the credit card owner. We reserve the right to refuse a booking until we have full payment. Payments can be made for any bookings using these debit cards at the link: http://www.holiday sunsation.co.uk/manage-booking. Since holiday sunsation is acting as an agent of the travel provider, a check mark denotes the particular service they offer. Any flights are arranged with the help of scheduled airline operators, and any additional services, including hotels and car transportation, are provided by an authorized supplier.

Direct Debit Payment options :

If paying by direct debit, please note that holiday sunsation Travel UK Ltd has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www. eazycollect. co. UK), to collect your payments. Eazy Collect will be shown on your bank statement for the debits that are made.

Other Items

A passenger’s welfare is the air carrier’s sole responsibility once he or she has checked in for a flight. We assume no liability for serving food/beverages or providing meals and/or lodging in the case of a flight or other transport on your outward or return journey. Usually, the airline will be able to provide you with meals and shelter in the event of such a delay. You are expected to ensure that you get to the right station at the right time, which we have provided. If you fail to do so, you will have to suffer the loss alone.

Payment Procedure

We almost always need an initial payment, which will be communicated to you but should be at least GBP 150 per person (and below the age of 2 years), plus any insurance charges as necessary on the booking confirmation. Suppose the holiday is linked to a special offer. In that case, many travelers may be obliged to pay the entire cost right after booking.

Price Increases

As for our prices, there will be no ‘bumping up’ once the client has agreed and committed to complete payment. Some examples of surcharges include fluctuations in transportation rates, changes in exchange rates, government regulatory action, fees for certain services, and even hiking charges for fuel as charged by carriers. Suppose the increase is more than [10 ]%. In that case, you will be offered the option of canceling your booking and getting a refund of all the money paid in connection to the booking (excluding the insurance, visa, and vaccination fees). To. Exercise this right. The cancellation should be made in writing within seven (7) days of receiving the notice.

Pregnancy Note

Working with airline regulations, the requirements for pregnant women include a medical certification that the woman is fit for travel if she is 28 weeks pregnant or more at the time of return travel. In general, permission to travel is denied after 32 weeks. However, each airline may have different policies, and we will have to double-check whether they will agree to transport you before finalizing your vacation. We request that you inform us of your pregnancy during the booking and, if not, at your earliest convenience.

Representation

Our local representatives are always ready to help you with all your questions about the resort, book your tours, help with transfers, or resolve any issue you may face. A representative may be employed in another location, and they may need to contact our resort office, the details of which shall be communicated.

Travel Booking Conditions

Although these Conditions contain some exclusion and limitation of liability, should any of them be held to be unlawful or unenforceable, the parties submit that the remaining Conditions are to be upheld. It is always our wish to resolve any dispute amicably, but if this is not possible, then any legal conflict between us will be under English Law and English Courts.

Travel Documents

Your responsibilities include the passport, visa, travel insurance, and health certificate. Any inconvenience or cost resulting from an illegality in these papers is not holiday sunsation’s responsibility. This includes situations like the one that requires a transit visa; for instance, the passenger who intends to transit through the USA en route to Canada will be required to have a USA visa regardless of whether or not they plan to set foot on the US soil (and vice versa). If we are requested to re-print tickets that have been lost, damaged, or stolen, and we agree to do so, then all costs associated with this will have to be met by you. The Department of Health can provide more details on health specifications at 0800 555777 or MASTA (Medical Advisory Services for Travellers Abroad) at 020 8994 9874.

Transfers

Transfer times are given as a guide and are subject to change depending on road and weather conditions or the number of stops made en route.

There are two ways where holiday sunsation sells Holidays

Either holiday sunsation is the principal, or other holidays for which holiday sunsation is involved as the tour operator and hence can offer clients tailor-made holidays.

• When holiday sunsation creates holiday packages that include flights, hotels, and transfers at once, you are secure by our ATOL whether the package involves air traveling.
• If you make a transaction for a holiday comprising only one item, either accommodation or transfer and so on, with holiday sunsation, where we are providing the service as principal (the tour operator), then ABTA or ATOL protection for your booking is not valid.
• Book with Confidence. We are a Member of ABTA, which puts travelers in the firm position of ABTA and abides by the Code of Conduct. We offer you financial security for the money you spend when you go on a package tour. If other travel arrangements, such as accommodations only, are bought, this protection will not apply.
• Either holiday sunsation is the agent: Other tour operators also help provide the holidays.
• If you book a package holiday that includes a flight through a tour operator, also known as a holiday company, your money is safe with the ATOL license owner of that tour operator if holiday sunsation is a selling agent of that ATOL license holder.

User Agreement

Definition of Term The following terms will be used throughout this document : Said list of definitions means “Holiday Sunsation” as referring to holiday sunsation Travel (UK) Limited, having registration number 02024271, located at 14 Hanworth Road, Hounslow, Middx, TW3 1UA United Kingdom, as well as all subsidiary organizations in some instances. ” Force Majeure” shall mean any circumstances which it is beyond the reasonable control of holiday sunsation Travel and which make it impossible for the consequences of that event to be avoided even if all due care has been taken, including but not limited to war, threat of war, riot, civil commotion, terrorism, civil strife, industrial dispute, nuclear or other ionizing radiation, epidemic, pandemic, natural and man-made disasters, chemical or biological contamination. “Major Change” includes, without limitation: Therefore, the to attract and retain customers to new services, noticing that breaking up extensive services into smaller ones and giving them a new different look was a strategy that user Telia implemented to attract users. This includes implementing icons on the user’s home screens.

• A change of the time of departure or the time of return to your scheduled departure or return by 12 hours or more.
• A change in the UK departure airport base (excluding a change between London airports);
• A change of hotel or apartment to a lessor classification.
• A considerable shift in the place of resort area;
• Very sharp rise in the price of your holiday.

Weather

The weather charts presented below should be used only as a rough reference. We cannot control the weather, so guests may encounter rainy or sunny days at any time of the year. It’s very important to remember that bad weather conditions like heavy rains or rough seas occur at some point in the year.

Your Financial Protection

“Book with Confidence. We are a Member of ABTA, which means you are protected and have the benefits afforded by ABTA and the ABTA Code of Conduct. All the package and Flight-Plus holidays we sell are protected in the event of the supplier’s failure. Other services, such as hotel or flight only, may not have the mentioned protection, and you should ask about any available protection.” Click to check “Financial Protection.” When you purchase an ATOL-protected air holiday or flight from us, you will be supplied with a confirmation invoice from us (or from our appointed agent where you booked) detailing your arrangements and protection under our Air Travel Organiser’s Licence number 3853. If ever we become insolvent, the CAA will take the necessary steps to show that you won’t be left high and dry in foreign territory and will make the procedures required to refund the money you have paid to us in advance for your booking. Suppose you have deposited the ATOL Protection Contribution Fee. In that case, you can find a link to the ATOL Certificate under the ‘Itinerary” tab in the “My Bookings” section. For further details, please visit the ATOL website at www.atol.org.uk

Disclaimer:

Many Airlines are now beginning to limit flight baggage size, particularly cabin (carry-on) baggage. Depending on the airline in operation., some cabin baggage may be chargeable. We kindly ask passengers to contact the airline for personal circumstances if their booking contains cabin baggage.